Before you drop off or mail in:

STEP 1:

Back up your iPhone via iCloud, Mac or your PC 

STEP 2:

Update your iPhone to the latest available IOS. Do this via Settings —-> General —-> Software Update. 

STEP 3: DROP OFF’s ONLY

Drop Off Locations:
Port of Spain between 9AM – 12PM
Diego Martin between 9AM – 5PM

STEP 4: MAIL IN

Mailing in your device is a Paid Service. A shipping fee would be added if we need to pickup and ship your iPhone. To mail in your iPhone, please follow the guide below:

1) Use any box or packaging that can securely hold your device in place during transport to our facility.
2) Use any loose material Eg: Newspaper or Bubblewrap to fill any excess space in the box.
3) Secure your package with tape. 

4) Please print and stick the prepaid shipping label onto the box to be scanned by the courier. Please note: *Tropicart is not responsible for any damage during shipping*.

STEP 5: Repair & Return

On arrival to us, your device will begin its repair and be returned to you via courier. Payments for diagnostics or repairs can be done on return of your device.

SECTION 2 – CUSTOMER SERVICE

For all customer service enquiries, please phone us at 703-5539 or email us at support@tropicartt.com