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Frequently Asked Questions

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Tropicart Electronics is an online e-Commerce business. We only operate online.

Currently, as of now, we only sell iPhones and other Apple branded products. 

Yes we do! We accept trades from the iPhone X up to the iPhone 13 Pro excluding the iPhone SE (2020) and 3rd Generation along with all the iPhone “mini” models.

To trade in, please visit: Trade In Today

We offer many methods of payment for customers. By far the most convenient way of paying is via Online Bank Transfer.

Alternatively, you can pay via Cash or Linx on Delivery!

We can also take Credit Card on delivery or Online but this is subject to a 4% transaction fee.

Yes. All our devices are unlocked and can be used by any GSM/UMTS network provider worldwide.

This does include both Bmobile and Digicel.

Great question!! All our Pre-Owned devices are Graded by our technicians. They can either be Graded A, B or C depending on their cosmetic condition.

Please see our Pre-Owned Device section for more information on the device grading: Click Here

All new iPhone and Apple branded products do come with Apple 1 Year Warranty on manufacturer defects.

All our pre-owned devices do come with our 60-day limited warranty on all manufacturer defects.

See our Warranty policy here: Warranty Policy

In the event your device is damaged, per our warranty agreement and Return & Refund policy, you will qualify for a refund / exchange. For more information, please refer to our Return & Refund Policy.

Yes! Per our Return & Refund Policy, devices can be returned for either a refund or exchange within a 30-day period from the date of purchase.

At checkout, you can choose how quickly you would like to have your package delivered. We offer both a Same Day and Next Day Delivery service to most of Trinidad. Alternatively, you can also choose Free 2 Day Delivery.

Depending on your area for delivery, it can sometimes take 2-3 days. 

You will be able to track your order here: Track Package

If for any reason you will like to cancel your order, once the cancellation is made before your order is shipped you will be refunded. See our Shipping Policy for more information.

If your order has already shipped, it will be treated as a Return.